Apprentice – Reception and Information Officer
A great opportunity to learn and work with an established charity and local community hub.
The centre is currently committed to a transformational redevelopment programme which will involve structural changes, site development, the development of new community facilities and services over the next few years.
Purpose of the role:
Provide a welcoming and engaging community service at the Selby Centre by responding to community needs. Selby Centre is an exciting community centre that has up to 4,000 visitors per week from a diverse cultural community. This role will bring both fun and challenges involving:
- Welcoming customers by presenting them with the welcome pack
- Campaigning for facilities hiring
- Providing information on requirements to facilities coordinator
- Overseeing reception and up keeping of materials
- Implementing a client management system
- Opening up reception
- Serves visitors by greeting, welcoming, and directing them appropriately.
- Notifies company personnel of visitor arrival.
- Liaise with the Facilities Coordinator for maintaining security and telecommunications system.
- Informs visitors by answering or referring inquiries.
- Directs visitors by maintaining employee and department directories.
- To stay abreast of the Selby Centre facilities to ensure that they are well-served, functioning well and operating in a safe manner when hired.
- Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
- To update facilities hiring daily sheets using Salesforce software and chase up payments.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
- Stationary ordering and use of purchase order system.
- Supports continuity with Centre Manager by documenting and communicating actions, irregularities, and continuing needs.
- Supporting any events taking place on Selby’s behalf.
- Obtaining information from relevant outside sources, including Council services, partners and training provides.
- Contributes to team effort by accomplishing related results as needed.
- Organising and promoting facilities and room hire, opening and closing of rooms
- Help with social media
- To represent Selby Trust in a professional manner at relevant external meetings offering opportunities to community organisations and local residents.
- Sorting the incoming mail
- Posting outgoing mail
- Collecting and receipting payments
- Any other relevant duties within the administration framework.
GCSE Maths and English grades A to C / 9 to 4 or the equivalent (Functional Skills)
- Previous Reception experience or similar
- Experience of a customer service environment
- Ability to deal effectively with colleagues at all levels
- Ability to deal with difficult situations and customers
- Ability to work in a team
- Good level of IT skills
- A working knowledge of managing social media platforms such as Facebook, Twitter and Instagram
- A good general education including GCSE English and Maths or equivalent or vocational qualifications
- Excellent interpersonal skills
- Excellent communication skills both written and oral
- Attention to detail
- Flexible and adaptable
- Experience of working within a diverse community
- Ability to promote and safeguard the welfare of young people and vulnerable adults
- Experience of dealing with a front-line services
- Experience of liaising with colleagues at all levels in an organisation
- Experience of working successfully in a team
- Customer service experience and / or customer service qualification
- Commitment to CPD
- Salesforce software desirable – training will be provided
- Flexible attitude to hours as occasional outside core hours’ attendance maybe required.
- Smart appearance
- Keen interest in working for the community and within the charity sector
- Business Admin, Advanced Apprenticeship (Level 3)
- Functional Skills
- Personal learning and thinking skills
- Employment rights and responsibilities
Charity Hub which hosts up to 39 organisations in the Tottenham area, The centre has over 4000 visitors a week for sports activities, meetings, events, weddings, parties, general public services, employment training providers. An extremely diverse range of people from different communities. To work at Selby you must have a heart for people and able to work with and respect the diverse communities from different faith groups, different languages etc.
This is a new post and will be integral to our front of house interface with all customers, as we develop as a local community hub there will be a broader and extended range of opportunities to move into a broader information and guidance role/activities within the organisation. The LBH has committed to working with the Selby Trust to develop an extended community hub.